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WatchGuard Video Customer Service recently conducted a comprehensive customer satisfaction survey to find out how our customers think we are doing. The survey revealed an overwhelmingly positive experience with the WatchGuard DV-1 system and our company. Listed below are just a few of the comments we received from our customers:
“I have always been pleased with everyone from our sales rep to the service and support persons who have helped me.”
“Excellent customer service.”
“Service has been great from sales to support. I am impressed and appreciative.”
“I believe that the DV-1 is a high quality top notch piece of equipment.”
“Your costumer service is great!!!! Keep it up.”
“The video quality is very good. I've been impressed.”
“It is a quality product and if I was independently wealthy I would invest in your company because I believe that you will be very successful.”
“Excellent customer service.”
“I have been using the DV-1 since it's beginning. I feel that in the law enforcement tools that are used daily by me, by far WatchGuard is at the top as being the most imperative pieces of equipment that I have.”
“I really enjoy your product and hope to come to Plano to one of your instructional classes to make the most use of my camera. The quality is GREAT!!!!”
“VERY GOOD service department.”
“Customer service is great with telecommunications and emails thanks watch guard employees keep up the great work.”
“WatchGuard is a very easy company to do business with and is very accommodating. Thank you!”
“Service has been great.”
“Keep up the good work!”
“Keep up the great customer support and give Phil a raise. Whenever I have a problem, which is not that often, he has a solution. Thank you for your service and product.”
“Thanks for the good system.”
“Your customer service is excellent and the customer service representatives are very helpful.”
“The WatchGuard system is very user friendly and has many good features.”
“Keep up the good service that we have been getting.”
“The customer service rep. I dealt with, Julie, is excellent. Julie is professional, knowledgeable, and has gone above and beyond her responsibilities to ensure my needs were met. Julie is an excellent representative of your company.”
“Your company is head and shoulders above the rest in the customer service area.”
“I am very pleased with the service I have received.”
“Overall I was very pleased with WatchGuard from the product to the tech support and did encourage my agency to purchase the product. Something that it helped with that I didn't foresee when I got the unit installed is that it actually cut down on time in court for traffic offenses, especially DUI. Thank you for allowing me to use your product and feel free to contact me with any other products for testing or questions about your DV-1 system.”
“I would like you to know your customer service people are very helpful and the best we work with on a daily basis. Thanks.”
“Anytime I have a concern they are there for me, thanks for all you do!”
“Service has been very good.”
“The system and customer service is excellent. Todd Leven was right on when he gave the demonstration prior to our first purchase. We currently have 5 systems in use and 4 that will be installed soon.”
“Keep up the good work!”
“Your customer support is the best I have experienced!”
“WatchGuard has been great to work with. The very best in customer service.”
“[WatchGuard] is a good company to do business with.”
“The service tech which responded to our needs was very professional and responded above and beyond expectations at resolving our technical service needs. I feel he is an asset for your company.”
“Overall good system, functionality works well.”
“Very satisfied. I am one of the original two Troopers with your system. We had a local Sheriff purchase two about two years ago and have been very satisfied with the system and tech support. Thanks again.”
“Everyone is great and the camera is great – thanks for always helping when a problem comes up.”
“This Dept. was the ‘pioneer’ of this system in Maine. Since I have had them in our cruisers, the word spread through us and now they are in several departments around the state. The best thing going in your organization, is the customer service....second to none!!!”
“Tech support is excellent and they are very knowledgeable.”
“Actually, your service department is outstanding. The names that come to mind are Brian, Jason, and Julie. They are easy to deal with, very knowledgeable, and since I usually call them at night when they are on call and at home, they are always pleasant and supportive of my needs.”
“I'm very pleased with the service and professionalism keep up the good work!”
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